Help centre
Clear answers for using TuitionCorner
Choose the audience closest to your question, then search in plain language. For an account or case, contact support without posting private information publicly.
Learning requirement
How do I request a Teacher?
Submit the learning requirement form with the class, subject, mode, broad locality, schedule and budget basis.
Use the current Student registration or requirement form. Give accurate information and keep exact addresses, child identity, school details and sensitive information out of public text. Contact Support if a material detail changes after submission.
Fees
Is posting a requirement free?
Ordinary requirement posting, matching and family support are free unless a separate paid service is clearly offered and accepted.
TuitionCorner does not charge a family merely for posting an ordinary marketplace requirement. Tuition fees remain payable under the selected assignment. A separately managed or paid service must show its price and terms before acceptance.
Matching
How quickly will I receive a suitable Teacher?
Timing depends on the subject, class, mode, locality, schedule, budget and available Teachers.
TuitionCorner will work on the requirement through its current process, but no fixed matching time applies to ordinary marketplace tuition. We will not publish the old 24-, 48- or 72-hour claims unless Operations approves a current service level.
Matching preferences
Can I ask for a particular Teacher preference?
You may share a genuine preference, but it is not automatically a guaranteed or lawful eligibility condition.
Explain why a preference is important to the learning or safety need. TuitionCorner may record lawful and relevant criteria, but availability can vary. A preference such as gender, qualification or experience becomes a hard rule only when it is lawfully justified and recorded.
Shortlisting
Will I see every matching Teacher?
No. TuitionCorner may curate a relevant shortlist instead of displaying raw internal matches.
The shortlist is based on the available requirement and profile information. Private Admin notes and documents are not shown. Review each displayed profile and make the final decision yourself.
Verification and privacy
Can I ask for a Teacher's identity or qualification document?
You may check the published verification label, but private documents are not automatically shared with families.
TuitionCorner may verify specific evidence and show a factual label or summary. Raw identity, address and qualification documents remain private and are available only to authorized people for a defined need. Contact Support if a proportionate safety or verification concern requires review.
Contact exchange
When are contact details shared?
Private contacts are shared only after both sides confirm interest and TuitionCorner approves the operational step.
A public profile or requirement does not include direct contacts or an exact address. Once the authorized stage is reached, use the information only for the approved tuition. Do not publish, resell, scrape or use it for unrelated marketing.
Demo
Is every Demo free?
No. A Demo may be free or paid, but the price and material conditions must be disclosed before it happens.
Confirm the expected duration, mode, place, participants and any charge in advance. A Demo is for mutual assessment and does not guarantee a final assignment or result. A properly disclosed paid Demo is not automatically refundable because preference later changes.
Selection guidance
What should I check before confirming a Teacher?
Check the Teacher's scope, communication, explanation, schedule, mode, fee and fit with the learner.
Ask the Teacher to explain a small relevant topic and observe whether the learner can ask questions comfortably. Confirm the class, subject, board where relevant, teaching language, schedule, location, fee basis and payment route. Do not treat age, accent, appearance or a single badge as proof of teaching quality.
Assignment confirmation
What is the Assignment Snapshot?
It is the accepted record of the Teacher, learner, scope, schedule, fee, payment route and applicable terms for a tuition.
Review the Snapshot before or when regular tuition is confirmed. Report an error promptly. A material change to the Teacher, scope, schedule, location, fee, payment route or participants should be agreed and recorded while TuitionCorner supports the tuition.
Payments
Where should I pay the tuition fee?
Pay only the payee, route and due date recorded in the Assignment Snapshot.
TuitionCorner may collect initial tuition money on the Teacher's behalf while the Teacher's Service Charge is recovered, or the Snapshot may authorize direct payment to the Teacher. Do not pay an unknown account or rely on an unverified link. The legacy UPI ID and cash/cheque instructions must not be reused unless Finance verifies and publishes them.
Why may TuitionCorner collect the first month or first two month-end payments?
TuitionCorner may collect these amounts on the Teacher's behalf while the Teacher's accepted marketplace Service Charge is recovered.
Under an advance arrangement, TuitionCorner ordinarily collects the first month's amount; later payments may go directly to the Teacher after the route is recorded. Under a month-end arrangement, TuitionCorner ordinarily collects the first two monthly amounts. Payment through the official route discharges the family's obligation for the cleared amount collected.
Who provides the receipt or invoice?
TuitionCorner may issue a collection acknowledgement for money it processes; the Teacher remains responsible for any teaching invoice required by law.
A collection acknowledgement shows that TuitionCorner processed money on the Teacher's behalf. It is not automatically the Teacher's invoice for teaching unless it is lawfully authorized and clearly stated. Ask Support if the document type or payee is unclear.
Cancellation and refunds
What happens if tuition is cancelled in the first two months?
Verified completed classes are valued pro rata; TuitionCorner keeps 50% of that value as Service Charge and the Teacher receives 50%.
Any unused amount still held by Pragyom for classes not delivered is refunded after verification and lawful deductions. Completed classes and a properly disclosed paid Demo are not automatically refundable because preference later changes. Mandatory consumer rights and any specific accepted programme right still apply.
Refunds
How quickly is an approved refund sent?
Pragyom initiates an approved refund from money it holds within seven business days.
The refund normally returns to the original payment method. A verified alternative may be used if that method fails. The bank or payment provider may take additional time after Pragyom initiates the refund.
What if I paid the Teacher directly and need a refund?
The Teacher is primarily responsible for a refund from money paid directly to the Teacher.
TuitionCorner may support communication, check records and assist resolution, but it does not automatically fund a refund from money the company did not receive. Keep payment and attendance evidence and open a Service Case.
Payment conduct
Is paying a Teacher directly considered bypass?
Not when direct payment is allowed, disclosed and recorded. Intentional concealment to avoid an accepted obligation is bypass.
Follow the Assignment Snapshot and tell TuitionCorner when the payment route changes. If intentional circumvention is confirmed, accounts and assignments may be restricted or closed. TuitionCorner may seek INR 10,000 or proven actual direct loss, whichever is higher, only with evidence and subject to applicable law or a competent determination; it is not an automatic debit.
Safeguarding
How should a minor's home tuition be supervised?
A responsible adult should know the arrangement, remain reasonably available and ensure a suitable non-secluded setting.
Do not conduct a minor's class behind a locked door, on an isolated roof, in a vacant property or in another unsafe secluded place. Keep communication visible to the Guardian where reasonably possible. Report grooming, sexualized conduct, corporal punishment, threats, harassment, fraud or immediate danger promptly.
Reviews
How can I submit or dispute a review?
Submit a genuine, respectful review without private information; use Support to dispute accuracy or context.
A review may initially show as Unverified and becomes Verified only after Admin confirms sufficient evidence of the interaction. TuitionCorner may moderate content for privacy, safety, abuse or inadequate evidence. A review is not guaranteed removal merely because it is unfavourable.
Privacy
Can I close my account or ask for deletion?
You may request closure or eligible deletion, subject to identity checks and records that must lawfully be retained.
Account closure does not automatically erase payment records, accepted agreements, verification decisions, safety reports, disputes or audit evidence needed for law or valid claims. Send only enough information to locate the account, and never send a password or OTP.